Once your order has been received, we will proceed with its manufacture, the delivery time will be 5 to 10 working days. These conditions are met as long as you do not specify in your purchase in ‘comments’ a specific shipping date.
When dealing with personalized products, returns are not allowed. Only returns will be accepted in the following cases, always within a period of 14 days from delivery:
Item Damaged by manufacturing.
Article Damaged by transport.
Wrong article or not corresponding to purchase specifications.
Failure or damage to the item.
In case of a previous case you should contact firstname.lastname@example.org and indicate in the email the reasons for return, contact telephone number and order number to specify the return and proceed to refund the total amount of your order. This refund will be made once the article arrives, within 48/72 hours.